A quick little article for CHR professionals to advise you against using the Gastro Mastro e-commerce site (or Materielpizzadirect.com).
Indeed, after placing an order for a bain-marie, after a year of waiting, not only was the material never received, but customer support only responded for months that the “file was being processed” in order to marinate me in the void, and wasting my time because I was waiting to receive the equipment rather than ordering another one elsewhere.
Obviously, the Gastromastro site neither reimbursed nor delivered other equipment, knowing that the previous machines ordered from them, despite delivery costs, were never delivered to the site but systematically to a relay point and this without even calling beforehand to see if the store was open (which should have alerted me to the seriousness of their “carrier”).
Who are the best suppliers of CHR equipment for catering and hotel professionals?
In short, Gastro Mastro aka Materiel Pizza Direct should be avoided like the plague. But if you are looking for an alternative, I went to CHR Pro, much more serious and from whom I ordered all the refrigerated equipment for a restaurant, but also supplyesto, stock-direct-chr (hyper-reactive) from whom I had a salad, and still a historic customer of METRO in general both for CHR and for food, who are the nicest and most attentive in the CHR field (poke to the Paris Bercy team).
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